Intel has been slapped with another lawsuit, this time for monitoring the keystrokes, click events, and mouse movements of visitors to its official website. This allegedly violates the American wiretapping laws as per Holly Londers, the plaintiff. She claims that she visited the Intel website roughly a dozen times over the last twelve months and it “utilized tracking, recording, and/or ‘session replay’ software to contemporaneously intercept use and interaction with the website, including mouse clicks and movements.”
The lawsuit was filed against Intel in Florida state court (now moved to a federal district court in Orlando) in February and comes under the 2020 Florida Security of Communications Act, which makes it a crime to intentionally intercept another person’s electronic communications without prior consent. It’s believed that the movements were recorded using Clicktale, an analytics software used to monitor web pages.
Speaking on the acquisition of Clicktale in 2019, the CEO of Contentsquare said:
The combination of Clicktale and Contentsquare heralds an unprecedented goldmine of digital data that enables companies to interpret and predict the impact of any digital element – including user experience, content, price, reviews, and product – on visitor behavior.Jonathan Cherki, CEO of Contentsquare
The HTML markup of Intel’s website reportedly contains a script with a session recorder that tracks user mouse movement, clicks, taps, scrolls, or even network activity. However, no keystroke logging has been detected, making it unclear how the session data is recorded and utilized.
Via: The Register